Remote Network Monitoring & Management (RMM)

 AutumnTECH Managed IT Services Overview (.PDF)

Money Well Spent?

Small to Midsized Businesses (SMB)s with one to 19 employees spent an average of $2,770 per employee on technology, nearly four times the $698 per employee organizations with 500+ employees spent.

  • The average SMB devotes 6.4% of its revenue to IT expenses, and 80% of that is spent after the initial technology purchase.

When someone asks what your company does, you wouldn’t say “managing information technology,” would you? If too much of your professional time and resources are spent outside your interest and expertise, and if IT issues distract you from growing your actual business, we have a suggestion.

Leave Your IT Troubles to Us, So You Can Get Back to Doing What You Do Best

For an easily budgeted, small, fixed monthly fee — a mere fraction of the cost of hiring a technician — we’ll take away the worry, frustration and considerable cost of managing your IT environment.  Our managed IT services solution keeps watch over your systems 24/7, and we step in the moment we discover anything amiss. In most instances, you won’t know there was ever an issue. This proactive approach to IT maintenance keeps small problems from becoming big … and expensive!

Let us help you put your IT Budget to better use.

Presenting the Cost-Effective Alternative to In-House IT Management

Our intelligent remote monitoring tools and 24/7 back-office services provide expert, cost-effective IT management to make sure your systems operate as required and deliver the ROI you expected. Key elements include:

Help Desk

Our U.S.-based Help Desk provides 24x7x365 support, whenever you need it. Our highly-skilled technicians can be contacted via phone, email or web-based chat, and are ready and waiting to help answer any of your technology questions and provide fast, professional support for a variety of software applications.

Server Monitoring and Care

We utilize active-yet-unobtrusive software to track and analyze your server activity around the clock. When a system or function fails to work properly, an alert is generated and our team will immediately investigate the issue. Once we’ve identified the problem, we’ll take steps to fix it — remotely at first, and we’ll escalate our response as necessary.

Desktop Monitoring and Care

Our preventive maintenance service for desktops proactively and regimentally monitors and addresses common problems experienced by desktop users. Whether it’s viruses, spyware issues or installing patches, we handle it all — quietly and in the background while your employees remain productive.

Rest Assured, We’ve Got IT Covered

Through our managed IT services, we’ll:

  • Maintain 24/7 watch over your entire IT environment (network servers, desktops, mobile devices, etc.)
  • Identify and analyze server “events” for potential problems
  • Remediate processes or services that fail
  • Monitor servers and ensure security patches and anti-virus protocols are up to date
  • Ensure that data backups are completed
  • Install patches and implement service packs
  • Manage and secure mobile devices (smartphones, tablets)

Your Full-Service IT Provider

 Our managed IT services cover a full spectrum of technology solutions, including remote monitoring and management of your networks, 24/7 help desk support for users, and business continuity solutions to ensure your company is prepared for any possible disruption.

Let us answer any questions you have about our managed IT services. We’ll show you the simplest and most affordable way to keep your IT network in top form.