Help Desk

Professional, Certified Experts Supporting Your Business

 AutumnTECH Help Desk Overview (.PDF)

Full Problem Resolution & Expert Customer Service

In the world of IT, problems happen. Computers crash, passwords are lost, email stops working, and the list goes on. And without proper technical support in place, these problems can bring your business to an abrupt – and potentially damaging – halt.

With AutumnTECH’s Help Desk, you can enjoy peace of mind knowing that our certified technicians can quickly and efficiently resolve even your most complex technical problems.

Assistance Is Just a Chat, Phone Call or Email Away

Located in the U.S. and staffed by hundreds of knowledgeable and well-trained IT customer-care specialists, our IT Help Desk is ready and available to quickly address your needs. Whether it’s a device, a software issue, or a problem with your network, our team will stick with you until a solution is found. From the moment your call is answered, you’ll know you’ve got the right person on the line and that you’re our top priority.  So go ahead. Put your frustrations on hold … and bring your technical problems to us!

Proactive Care & Maintenance

Not every support issue can be called a catastrophe…until it prevents you from being able to do your job. We’re here to help you stay ahead of the curve, so you can focus on growing your business – and to do so, we’ve adopted a proactive approach to network monitoring and IT maintenance.

That’s why our help desk is a seamless extension of our remote monitoring platform. So when you call to report an issue, there’s a good chance we’re already aware of the problem you’re experiencing – and are actively working to resolve it.

Our technicians receive regular training, coaching and quality review to continuously sharpen their skills, and they’re backed by a team of professional supervisors and managers to ensure consistency and unmatched service delivery. Our technology certifications include:

Help Desk Support Covers:

  • Microsoft and Apple desktop operating systems
  • Microsoft Office and leading third-party applications
  • E-mail applications and Web browsers
  • Thin clients and virtual desktop infrastructure (VDI)
  • Hardware and network troubleshooting
  • Printer installation and support
  • Mobile phones and tablets
  • User administration
  • Desktop performance problems
  • Virus and malware infections

 

When you call our IT Help Desk, we don’t just ask you how we can help; we get right down to business with: 

Live Support, 24/7 – Work late? Work early? Work weekends? It doesn’t matter. Anytime you run into a problem with your technical equipment, you can give our team a call.

More Experience for Swifter Issue Resolution – Our Help Desk is staffed by seasoned technicians with a minimum of two years’ experience resolving application, desktop and network-level issues. When you call, you can count on receiving reliable top-tier support.

Microsoft Office Expertise – All Help Desk technicians are certified Microsoft Office professionals and fully qualified to deliver expert support for Word, Excel, PowerPoint and Outlook.

Customer Recognition – Each time one of your users calls the Help Desk, our technician automatically sees your unique customer profile so we can move more quickly to correct your problems.

We Know Apps

Our Help Desk supports popular applications for:

  • Desktop Publishing
  • Graphics
  • Office Productivity Suites
  • Browsers
  • Email
  • Anti-Virus
  • Word Processing
  • Database
  • Domains
  • PC and Network
  • Desktop Operating Systems
  • Wireless Devices

 

Everyone wants fast, expert answers when unexpected problems come up.

We’re ready, able and eager to give you the technical assistance you need.