AutumnTECH: Support

Expert IT Consulting and E-mail Messaging Security Products, Services, and Custom Anti-Spam Anti-Virus Development
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Support Services

Need help? Submit a Trouble Ticket

Here are the most common "root" commands:

Restart the Apache Web Server: /usr/local/apache/bin/apachectl -k restart
Restart the E-mail Services: /usr/local/sbin/postfix reload
Restart the Anti-Spam Engine: /bin/kill -HUP `cat /var/run/spamd.pid`
Download the Anti-Virus Database: /usr/local/bin/freshclam
Power-Off the Appliance: /sbin/halt -p
Restart the Appliance: /sbin/reboot

Testing your SFH installation:

From an outside e-mail account, the anti-virus engine can be tested by sending the following text in the body of a message:

X5O!P%@AP[4\PZX54(P^)7CC)7}$EICAR-STANDARD-ANTIVIRUS-TEST-FILE!$H+H*

The SFH anti-virus engine will detect this as: Eicar-Test-Signature FOUND. more info

From an outside e-mail account, the spam engine can be tested by sending the following text in the body of a message:

XJS*C4JDBQADN1.NSBN3*2IDNEN*GTUBE-STANDARD-ANTI-UBE-TEST-EMAIL*C.34X

more info

How to receive AutumnTECH Support:

AutumnTECH support for SFH hardware appliance owners is available between the hours of 8:30 AM and 5:30 PM Monday - Friday EST by calling 301 498 7654 x 11. Extended support contract owners should leave their company and contact information for a prompt callback.

In addition, review the companies listed in the reseller section of our website. These companies are familier with our products and may be able to provide support in your area. NOTE: There may be a charge for their support, make sure to make those arrangments before requesting their assistance.

SFH Appliance Documentation:

Virtual AutumnTECH Documentation

Use and Administration Guide (PDF)

Build Your Own (BYO) AutumnTECH System Documentation

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